This privacy notice for AirParkGo.com (we, us, or, our), describes how and why we might collect, store, use, and/or share (process) your information when you use our services (Services), such as when you:

• Visit our website at AirParkGo.com, or any website of ours that links to this privacy notice
• Engage with us in other related ways, including any sales, marketing, competitions, or customer service interactions

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@airparkgo.com.

Summary of Key Points

This summary provides key points from our privacy notice, but you can find more details in the sections below.

1. What Information Do We Collect?

Personal Information You Disclose to Us

We collect personal information you voluntarily provide when you make pre-bookings, engage with customer service, participate in competitions, use live chats, or otherwise interact with our Services.

• Pre-bookings: We collect your email, first and last name, phone number, and zip code to identify you, process your reservations, and maintain purchase records. Payment data is processed securely via Stripe, and we do not store full payment card details.
• Customer Service: We collect your name, email address, IP address, and account password to respond to your queries.
• Marketing: With your consent, we collect your name, email address, and mobile number to send promotional emails or SMS about our company, news, and exclusive offers.
• Competitions: We collect at least your name and email address to process your entry and notify you of results.
• Live Chats: We collect your name, email address, IP address, and account password to address your queries.

All personal information you provide must be true, complete, and accurate, and you must notify us of any changes.

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate our Services. This does not reveal your specific identity but may include:

• Log and Usage Data: IP address, browser type, device settings, date/time stamps, pages viewed, searches, and actions taken
• Device Data: Information about your device, such as IP address, device identification numbers, browser type, hardware model, operating system, and internet service provider
• Location Data: Imprecise location data (e.g., based on IP address) to enhance service functionality

We use Google Analytics to track customer behavior on our websites, collecting data like traffic, location, weblogs, and resources accessed.

2. How Do We Process Your Information?

We process your information to:

• Facilitate pre-bookings and provide parking reservation services
• Respond to customer service and live chat queries
• Send marketing communications (with consent) about our services, news, or exclusive offers
• Administer competitions and notify participants of results
• Improve and administer our Services, ensure security, prevent fraud, and comply with legal obligations

We process your information only with a valid legal basis, as outlined below.

3. What Legal Bases Do We Rely On?

We process your personal information based on:

• Contract Performance: For pre-bookings, to fulfill our contract with you (e.g., processing reservations)
• Legitimate Interests: For customer service and live chats, to respond to your queries and improve our Services
• Consent: For marketing communications and certain competition-related processing, where you have explicitly agreed

4. When and With Whom Do We Share Your Information?

We may share your information with:

• Third-Party Data Processors: We use trusted third parties (e.g., Stripe for payments) under contracts to process data on our behalf
• Group Companies: We may share information with our subsidiaries or ultimate holding company for internal business purposes
• Legal Obligations: We may share information under court orders or with regulatory bodies
• Parking Partners: Limited information (e.g., name, reservation details) is shared with Parking Partners to fulfill your booking

5. Do We Use Cookies and Tracking Technologies?

We use cookies and similar technologies to enhance site functionality, analyze performance, and personalize content. These include:

• Essential Cookies: For core site functionality
• Performance Cookies: For analytics (e.g., Google Analytics)
• Functional Cookies: To save user preferences
• Targeting Cookies: For personalized ads

You can manage cookie preferences via your browser settings. We comply with GDPR/CCPA by obtaining consent where required.

6. How Long Do We Keep Your Information?

We retain your information only as long as necessary:

• Pre-bookings: Five years, then deleted
• Customer Service: Five years, then deleted
• Live Chats: One year, then deleted
• Marketing: Until you withdraw consent or unsubscribe

We securely delete or anonymize data when no longer needed, unless required by law.

7. How Do We Keep Your Information Safe?

We implement organizational and technical measures to protect your information, including encryption for payment processing via Stripe. However, no internet transmission or storage is 100% secure, so we cannot guarantee absolute security against unauthorized access.

8. What Are Your Privacy Rights?

Depending on your location (e.g., under GDPR, CCPA, or CPRA), you may have rights to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Restrict or object to certain processing

To exercise these rights, contact us at info@airparkgo.com. We will respond in accordance with applicable laws.

9. Do We Make Updates to This Notice?

We may update this privacy notice to reflect changes in our practices or legal requirements. Updates will be posted on our website with a revised "Last updated" date. Continued use of our Services after updates constitutes acceptance.

10. How Can You Contact Us?

For questions or concerns, contact us at info@airparkgo.com or via our Contact Us form.

11. How Can You Review, Update, or Delete Your Data?

To review, update, or delete your personal information, submit a request via our data subject request form or email info@airparkgo.com. We will verify and process your request in accordance with applicable data protection laws.